Frequently Asked Questions
Everything you need to know about shopping at the Bugcat Capoo Store
Are your Bugcat Capoo products official and licensed?
Yes, all items in our store are 100% official licensed merchandise. We work directly with the creators to ensure every plush, stationery item, and accessory is authentic.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 10-21 business days depending on customs processing.
What is your return policy for defective items?
We offer a 30-day return policy for any items that arrive damaged or defective. Please contact our support team with your order number and photos of the product to initiate a replacement.
Do you ship worldwide?
Yes, we ship Bugcat Capoo merchandise to most countries globally. Shipping costs and delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package once it has been shipped?
Absolutely! Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.